Resident & Family Visitation

Information and guidelines during COVID-19.

Guidelines from the New York State Department of Health

UPDATED Wednesday, September 1, 2021. 

Assisted Living Community Guidelines

  • We can now allow in-person visits 14 days after a positive COVID-19 case.
  • Testing is NOT required in order to visit these facilities.
  • Visitors under 18 are allowed if accompanied by an adult.
  • Ask your facility about # of visitors allowed per visit.

 

Plan to arrive 15 minutes prior to your scheduled appointment to get through screening. Appointments will not be extended due to delays.

If a positive case is discovered at any facility, visitation will be paused based on the New York State Department of Health guidelines. PLEASE be vigilant with wearing a mask, following proper hand washing and maintaining social distancing when visiting and when at home to help us ensure this doesn't happen.

Skilled Nursing & Short-Term Rehab Community Guidelines

  • We can now allow in-person visits 14 days after a positive COVID-19 case.
  • All visitors must provide documentation that you have tested negative for COVID-19 within the last 7 days prior to your visit. If you cannot provide documentation of a negative test result, you will not be able to visit. This is a State DOH requirement for skilled nursing facilities only.
  • Testing Location Resources
  • One visitor under 18 years of age is NOW allowed in Skilled Nursing, IF accompanied by an adult.
  • Visitors are limited to 2 people per visit.

Community Visitation Details

The Nottingham Campus

The Nottingham Independent Living

  • Visitation: Visitation currently paused at this time.
  • Visiting Hours: 11 a.m. - 7 p.m. daily
  • Contact: Independent Living Receptionist (315) 445-9242 for more information

The Nottingham Assisted Living Residence

  • Visitation: Visitation currently paused at this time.
  • Visiting Hours: 11 a.m. - 7 p.m. daily
  • Contact: Jean Perkins (315) 413-3140 for more information

The Nottingham Residential Healthcare Community [RHCF/Nursing Home ONLY]

  • Visitation: Visitation currently paused at this time.
  • Visiting Hours: Monday - Friday: 10:30-11 a.m. and 4-4:30 p.m.; Thursday Evening 6:30-7 p.m.; Saturday 10-10:30 a.m.
  • Contact: (315) 446-0123 to book a visit

Assisted Living Communities

The Bernardine

  • Visitation: Open for in-person visitation. Indoor visitor lounges available by reservation only.
  • Visiting Hours: 9 a.m. - 6 p.m. Monday - Friday
  • Contact: Donna Woodward (315) 413-3566 for more information

Buckley Landing

  • Visitation: In-person visitation currently paused at this time.
  • Visiting Hours: 9 - 11 a.m. and 1:30 - 4:30 p.m. Tuesday, Thursday and Fridays for outdoor and indoor visitor areas [no weekend visitation at this time]
  • Contact: Julie Queor (315) 413-3774 for more information

The Heritage

  • Visitation: Open for In-person visitation. Indoor visitor lounges available by reservation only.
  • Visiting Hours: 10 a.m. - 4:30 p.m. - every day except on Wednesday's and Sunday's.
  • Contact: Julie Garbett (315) 413-3061 for more information

Sedgwick Heights

  • Visitation: In-person visitation currently paused at this time.
  • Visiting Hours: Monday, Tuesday, Thursday, Friday 10am-3:30pm at thirty minute intervals the last scheduled visit will be at 3:00pm for indoor areas; no weekend visitation at this time.
  • Contact: Marsha Robinson at: (315) 413-3299 for more information

Skilled Nursing & Short-Term Rehab Communities

The Commons on St. Anthony

  • Visitation: Open for window visits; in-person visits paused at this time.
  • Visiting Hours: Window visits are available at 10:30 a.m., 11:30 a.m., and 2:30 p.m. Monday - Friday
  • Schedule Your Visit online, or call: (315) 282-6825

Loretto Health & Rehabilitation

  • Date to Begin Visitation: In-person and window visitation paused at this time.
  • Visiting Hours: Monday - Friday 9:30 - 10 a.m., 10:30 - 11 a.m., 3:30 - 4 p.m., 4:30 - 5 p.m.
  • Schedule Your Visit online, or call: (315) 413-3733.

Community Based Programs

Daybreak Adult Day Program

  • The Syracuse and Auburn locations will remain closed until reopening is approved by the State Department of Health.

PACE CNY

  • Centers are on reduced census operations.  Resumption of regular services at the Day Centers will be determined by the State Department of Health.  Call: (315) 452-5800 for more information about PACE operations, visitation at Forest View and Highland House.